Below are some frequently asked questions and answer about becoming a HSA Member. If you have any further questions, please direct them to the Dedicated Member Support Officer.

How do I become a HSA Member?

To become a HSA Member you must fill out the application form available on this website. All applications are sent to the board for approval. Once approved, you will be contacted by the Dedicated Membership Officer who will organise payment of your Membership fee and send you out a welcome pack.

What payment options are available for membership?

Our preferred payment method for membership fees is via EFT or cheque. We do not currently accept credit card payments.

How do I renew my Membership?

Every HSA Member is sent log in details for the Membership Portal on our website with their Welcome Pack. Each Member has their own portal where they can update their details, renew their Membership, view the Member Directory, see the Member-only alert feed and download Member-only documents. When it’s time to renew your Membership, you will receive an email and be contacted by the Dedicated Member Support Officer.

How much does it cost to become a HSA Member?

HSA Membership packages are divided into three primary inclusion categories: Gold, Silver and Bronze. We have structured it this way so Members have complete control over what inclusions they value paying for, rather than being given a standard set fee and inclusion package. Prices vary depending on organisation type. To find out how much Membership would be for you, head over to the application page.

Who can become a HSA Member?

Any organisation who plays a part in the NSW Housing Industry can apply for Membership. This may include developers, financial institutions, government bodies, non-profits and general consultancies like town planners. HSA plans to expand to other Australian States and Territories in the future. Please see this page to express other locality interest.

How quickly are Membership applications processed?

We endeavour to get applications proceed as quickly as possible, but may be held up at peak times when board members are unavailable to review. Usually we try to process applications within 1-2 weeks. If you would like to know the status of your application, please contact our Dedicated Member Support Officer.

How will I be notified when my Membership application is approved?

Once the Board has approved your application, you will receive an email notification advising so, as well as an invoice for your annual Membership fee. After we receive payment of this invoice, the Dedicated Member Support Officer will send you out a welcome pack which include your Membership card and log in details for the Member Portal.

What happens if my Membership application is denied?

In the unlikely event that your application is denied, you will receive both email and posted communication from the board advising why.

What are the terms and conditions of Membership?

During the application process, all potential Members must agree to abide by HSA’s Constitution and Privacy Policy.

How will Membership benefit me and my organisation?

The Housing Supply Association was created to address the housing supply and affordability issues in Australia, particularly in capital cities. Membership is beneficial to anyone in the Housing Industry, no matter what size their organisation is, who wants to be proactive about working with key players in providing housing for a growing Australia. Unlike other organisations, HSA desires to give a voice to all individuals within the Industry, rather than only the big few. HSA Members are not only provided with opportunities to direct policy, but also with opportunities to sell their services (where applicable) to a database of potential homebuyers.

Can I upgrade my Membership?

You can upgrade your Membership by contacting the Dedicated Member Support Officer.

What kind of events does HSA put on for Members?

HSA’s mandate is to create a platform for collaboration between decision and policy makers and businesses involved in developing housing for Australians. As such, our events are usually targeted at offering these two sides the opportunity to discuss, share information on and network about housing supply and affordability issues. We offer casual and formal-set events to facilitate this, as well as run workshops, courses and information sessions for knowledge building around specialisations we believe will help Members positively grow the housing industry and their businesses.

What are the primary benefits of HSA Membership?

Depending on which Membership package category is selected, HSA Members primarily benefit from targeted events with key industry stakeholders and decision makers; a greater voice in the housing supply industry, no matter the organisation size; and exclusive access to sponsorship rights for HSA’s email database of potential homebuyers.

What is a Dedicated Member Support Officer?

HSA provides all Members with the contact details of a Dedicated Membership Support Officer (DMSO) who will be on-hand during all business hours and at events, to help Members with any of their queries. The benefit of a DMSO is that HSA Member communications will not get lost in board meetings or unattended inboxes. The DMSO is instructed to personalise the experience for all HSA Members and ensure all Members remain happy with the association.

How do I update my details?

Every HSA Member is sent log in details for the Membership Portal on our website with their Welcome Pack. Each Member has their own portal where they can update their details, renew their Membership, view the Member Directory, see the Member-only alert feed and download Member-only documents. If you are stuck please contact the Dedicated Member Support Officer.

How do I sell my services to other Members?

HSA events are designed to facilitate networking between Members – it is only through collaboration that we can grow and improve the Housing Industry. However, canvassing and distributing promotional materials at events is strictly prohibited unless you are the event sponsor and have approval from HSA. If you would like to make a direct sell to other Members, we offer sponsorship packages.

How long does a Membership period run for?

HSA Memberships officially start on the date payment of the Membership fee is received by HSA. The Membership period is for 12 months, so the renewal fee would be due by the same date the following year. Members who lapse past this date will be ineligible to access Membership Package inclusions and benefits, or attend HSA events at Member rates.

What happens if my Membership lapses?

HSA Memberships officially start on the date payment of the Membership fee is received by HSA. The Membership period is for 12 months, so the renewal fee is due by the same date the following year. Members who lapse past this date will be ineligible to access Membership Package inclusions and benefits, or attend HSA events at Member rates. If you have pre-booked an event which occurs after your Membership lapses, you will be required to pay the difference between the Member and non-Member rates in order to attend. If your Membership has lapsed for a long period of time and you would like to become a Member again, please contact the Dedicated Member Support Officer.

Why pay extra for the Gold Membership package?

We have priced our Memberships so they are competitive and offer Members freedom to choose the level of inclusions they desire, rather than have set ones dictated to them. The primary benefits of Gold Membership are more free event tickets, more exclusive opportunities, access to pre-sales for exclusive events with high-ranking decision makers and preference over all other members for sponsorship and advertising rights.

If a Member leaves their current employer, does the Membership travel with them?

HSA Memberships are organisational based. While a primary contact must be put forward, if this person leaves the organisation the organisation can contact the Dedicated Member Support Officer to update their membership details and assign a new primary contact.

Do you have Memberships for States/Territories other than NSW?

As a new Association, we have selected to launch in NSW as we see Sydney and surrounds as having the biggest issues with housing supply and affordability. Our growth plan is to extend our Association to other areas in Australia in the future. If you would like to know when HSA expands to your area, please fill out this form.

Do I have permission to use the HSA logo?

If you are a current paying Member, you are approved to use the ‘HSA_Member’ logo only. This logo is accessible for Members in the resources section of their Member portal. Use of any other HSA logo is prohibited unless written consent is provided by HSA management.

Can I cancel my Membership?

Subject to any rights you may have under the Australian Consumer Law, there is no cancellation or refund of Memberships mid-term. Your Membership will automatically expire at the end of your Membership term if you do not renew.